FAQ – AT&T Business Messaging
- How does sending text messages through the Business Messaging Gateway differ from sending text messages through the Consumer Gateway?
- What length message can be sent using the AT&T Business Messaging service?
- How do I deploy Business Messaging at my organization?
- How does the service work?
- What are the WCTP PollerID, SenderID, and Security Code?
- Which messaging applications are supported?
- What devices does the messaging service work with?
- Where can I use the Business Messaging feature?
- What does it cost?
The Business Messaging Gateway offers significantly enhanced notification capabilities over consumer-grade messaging offers available from AT&T and other providers. The AT&T Business Messaging feature adds enhanced paging functionality such as long messages up to 1000 characters, delivery receipts, and two-way messaging, and supports the following paging protocols: TAP, SNPP, SMTP, and WCTP.
You can send messages up to 1000 characters long using the SMTP, SNPP and WCTP protocols. Messages sent using the TAP protocol are limited to 160 characters.
1) To activate Business Messaging for your organization, contact your AT&T account representative directly, or contact Advanced Solutions Care at 1-866-563-4703 to add the Business Messaging feature to your plan.
2) Once you have added the feature to all your recipients’ AT&T accounts, update your messaging application with the address of the AT&T Business Messaging Gateway. See Business Messaging Protocol tutorial for the list of messaging gateway addresses.
3) Update the address of the recipients to use their 10-digit AT&T phone number when submitting messages to the AT&T Business Messaging Gateway.
You can configure the Business Messaging application to use SMTP, SNPP or WCTP as a primary method of submitting messages to the AT&T Business Messaging Gateway. The TAP protocol is typically used as an automatic fallback if for some reason Internet connectivity is unavailable. Once the Business Messaging application is connected to the AT&T Business Messaging Gateway, the AT&T 10-digit phone number is used as the basis for a recipient address for the message. The AT&T Business Messaging Gateway transmits the message into the core AT&T network. The message is then delivered to the destination device.
If a delivery receipt was requested, the receipt is then automatically posted back to the AT&T Business Messaging Gateway for retrieval by the messaging application. Replies automatically route back to the AT&T Business Messaging Gateway for retrieval by your messaging application.
When the WCTP protocol is used in enterprise mode, a pollerID and security code are required to retrieve delivery receipts and replied-to message submitted to the AT&T Business Messaging Gateway. WCTP client mode does not require a pollerID/SecurityCode combination, but not all messaging applications support that mode of operation. PollerID and SenderID can be used interchangeably. Messaging applications that require PollerID include VyTek TelAlert and Emergin Communication Gateway. Messaging applications that use the client mode and do not require PollerID include Omnitrend, Pagemaster and Invoq Alarmpoint.
Obtain a WCTP pollerID/senderID.
AT&T has worked closely with the leading messaging application providers in developing the Business Messaging service. The AT&T Business Messaging Gateway is built to support enterprise communications, and is compatible with most industry standard messaging protocols and Business Messaging applications. The AT&T Business Messaging Certified Solution Program lists providers who have joined our Certified Solution Program and had their applications tested and certified with the AT&T Business Messaging Gateway.
The AT&T Business Messaging service works with all AT&T text messaging–capable devices. This encompasses most devices sold by AT&T over the last several years. GSM devices provide an enhanced user experience when receiving long messages (greater than 160 characters).
The AT&T Business Messaging service works anywhere your AT&T device can send and receive text messages. This includes the AT&T network and our domestic and international roaming networks. Visit the AT&T Coverage Viewer to see coverage in your area.
Individual Pricing Plans
The most common way of deploying Business Messaging is by adding an individual feature to each AT&T recipient’s account. This allows the recipient to receive messages sent via the Business Messaging Gateway (using SNPP, WCTP, SMTP, or TAP) or messages sent via the AT&T Business Notification Center website. You can add basic access at a low cost per month, which can be combined with any AT&T text messaging plan. Select from several messaging bundles that include a range of messages to meet each recipient’s specific messaging needs. To learn more, see the AT&T Business Messaging Product Brief at the bottom of this page, or view additional pricing information and terms and conditions.
Bulk Pricing Plans
Unlike the individual pricing options below, bulk pricing enables corporate customers to purchase their entire Business Messaging service on a single account rather than purchase separately for individual accounts. A business can purchase licenses in bulk to use for provisioning any AT&T phone number with Business Messaging. In other words, even if your employees or contractors pay their own monthly phone bill, you can still include their phone number on your list of recipients. We provide a website where an administrator can manage AT&T phone numbers, which offers centralized control and the flexibility to keep up with a changing work environment. To learn more, see the AT&T Business Messaging Product Brief at the bottom of this page, or view additional pricing information and terms and conditions.