AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Assigning the Office@Hand Softphone to a computer
Article #5115

Assigning a Softphone to a computer will enable you to receive calls on your Softphone. To learn how to assign the Office@Hand Softphone to a computer, follow the steps below:

NOTE:  To make inbound and outbound calls using the Softphone, a DigitalLine must be purchased and associated with the software.

IMPORTANT:  You must be logged in as administrator to do the following configuration. For instructions on logging in to your Office@Hand account, click here.

Step 1:
Click Settings and select Phone System.

Actions in the photo are explained in the text.

Step 2:
Click Phones.

Actions in the photo are explained in the text.

Step 3:
Under the Phones window, select the User Phones you want to assign or re-assign.

Actions in the photo are explained in the text.

Step 4:
On the Phone Details window, look for Assigned to and click the drop-down arrow to select the computer you want to assign the phone to.

NOTE:  Options which has “PC:” refers to the computer which the Softphone has recognized.

Actions in the photo are explained in the text.

Step 5:
Click Save to confirm the changes.

Actions in the photo are explained in the text.

You have successfully assigned your Office@Hand Softphone to your computer.