AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Assigning Softphone layouts to users
Article #4009

Once you have defined Softphone layouts, you can assign them to user profiles.

To assign Softphone layouts to users, follow the steps below:

Step 1:
Log into your Salesforce.com instance as an Administrator.

Step 2:
Click your name, and select Setup.

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Step 3:
Located on the left hand side, in the App Setup section, click Call Center, then click Softphone Layouts.

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Step 4:
Click Softphone Layout Assignment.

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Step 5:
Select RingCentral SoftPhone Layout for each user profile that appears in the page.

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Step 6:
Click Save to retain changes.

See Also:

Setting up the Softphone layout of your Office@Hand Salesforce App