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Analytics Portal – Create Company Numbers Report | AT&T Office@Hand
Article #11110

You can generate a report from AT&T Office@Hand Analytics Portal using Company Numbers. Follow the steps below to know how to create a Company Numbers Report.

How to Create a Company Numbers Report

  1. Go to Admin Portal > Reports > Analytics Portal > Company Numbers.
  2. Click the Calendar to set the date. You can select preset time periods or select Custom Ranges. Click Done to set.

    Click the Calendar to set the date. You can select preset time periods or select Custom Ranges. Click Done to set.

  3. Select the preferred Company Numbers report — Numbers or Calls.
  4. Configure the settings for the selected report.
    • Set KPIs for the Numbers report
    • Configure a Calls report
      Set KPIs for the Numbers report
      – Set the filters for Company Numbers and/or Call Length, as needed. Click Select KPIs, then select the preferred KPIs from the list. Click Done.
      – Data will be shown under Trend and Company Numbers once set.
      TIP: Click Show KPIs description to learn more information about each metric on the list.
      Configure a Calls report
      – The Calls tab lets you search for calls, filter Company Numbers and Call Length. The search result will then display the following information:
    • the callers’ numbers
    • the numbers called
    • the result of the call
    • the length of the call
    • the handle time
    • the call’s start time
    • the call’s direction
    • the number of queues the call went through
    • the session map
  5. You can click Download or Save your report.

    You can click Download or Save your report.

    Note:

    • Reports can be downloaded in PDF or Excel formats.
    • When saving a report, you can enter a name or overwrite the report using the same name. Saved reports can be accessed from the left pane by clicking Company Numbers.

       Saved reports can be accessed from the left pane by clicking Company Numbers.

    • You can also subscribe to reports. See Analytics Portal – Create Subscriptions – AT&T Office@Hand for more information.

See Also:
Analytics Portal – Company Numbers Report | AT&T Office@Hand
Analytics Portal – Overview | AT&T Office@Hand

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