RingCentral Office@Hand from AT&T

Learn how to use features from RingCentral Office@Hand from AT&T. Access our self-help options including our How To Videos to set up and use this application to communicate with customers.

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Advanced Setup Frequently Asked Questions
Article #2937

 TABLE OF CONTENTS

1.  What is porting?
2.  How do I find out if my phone number is eligible to be ported?
3.  How does the porting process work?
4.  What information is needed to transfer my number?
5.  How do I check the status of my current number transfer?
6.  When can I cancel my current phone service?
7.  How will I know any other needed information to complete my transfer request?
8.  What is QoS?
9.  How can I test my VoIP bandwidth?

1. What is porting?
Porting is used for requesting your phone numbers to be transferred to RingCentral Office@Hand from AT&T account.

2. How do I find out if my phone number is eligible to be ported?
Sign in to your RingCentral Office@Hand from AT&T account. Click on the My Settings tab at the top. Click Porting My Existing Number under the section called Transferring Office@Hand Phone Numbers. You’ll see the option to check your phone number’s eligibility.

3. How does the porting process work?
Submit a port request from the Office@Hand online account. The information entered must match exactly what’s on record with the user’s current phone service provider. You will need to follow the instructions on the screen in the online account. Office@Hand will then send a port request to your current service provider. Set up greetings, answering rules, etc. for Office@Hand account, so they can make and receive calls (if part of service plan) on temporary Office@Hand phone numbers until the transfer is complete. Office@Hand will then notify you by email when the porting is complete. At that point, their ported number(s) will be ready to use with Office@Hand.

4. What information is needed to transfer my number?
You’ll need to provide the following information when you submit your transfer request:
• Name of the Account Holder (authorized to make changes to the account)
• Name of the Company
• Billing Telephone Number
• Service Address (location where you receive phone service)
• Billing Address (required for mobile phone numbers)
• Account Number (required for mobile numbers)
• PIN (required for mobile numbers)

NOTE:  All the information must match exactly what’s on record with your current phone provider. If there’s a mismatch, the porting will be delayed.

5. How do I check the status of my current number transfer?
Log in to your RingCentral Office@Hand from AT&T account and click the Overview tab or the My Settings tab. You’ll see the status of your transfer request at the top of the screen. You can also call Office@Hand Customer Service and ask to be transferred to the Number Transfer Department.
 
6. When can I cancel my current phone service?
Wait until the transfer is complete to cancel your phone service. Your number must be active with your provider for it to be transferred to RingCentral Office@Hand from AT&T.

7. How will I know any other needed information to complete my transfer request?
We’ll email or call you if we need more information to complete your transfer request. Green in your RingCentral Office@Hand from AT&T account. You’ll also see a notification at the top of the Overview screen in your RingCentral Office@Hand from AT&T account.

8. What is QoS?
Quality of Service (QoS) improves better service to high-priority types of Internet traffic, which may be used for continuous transmission of high bandwidth video and multimedia information.

9. How can I test my VoIP bandwidth?
Internet connection is required for this test. Also, ensure Java is installed in the computer, otherwise download and installed it from here. You may then test your VoIP bandwidth online by clicking here.