AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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[ADMIN] Upgrading a User from Virtual to Premium
Article #2748

Virtual Users have the capability to do VoIP and Fax management through a virtual phone, Softphone or mobile apps. Premium Users have the capabilities of a Virtual user but will integrated desktop IP phone. You can change the type of an extension from Virtual to Premium by following the steps below:

NOTE:  You need to be an account administrator to perform the following procedure.

Step 1:
Log in to your Office@Hand online account.

Step 2:
Go to Settings then click Phone System.

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Step 3:
Click Users.

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Step 4:
Select the user where you want to make changes on.

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Step 5:
Click User Info.

Step 6:
Under User Type, click Change.

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Step 7:
Click Ok to proceed.

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Step 8:
Click Confirm.

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You can either Add a phone for the user or you can select Not at this time.

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You have now upgraded a Virtual user to a Premium user.