[ADMIN] Upgrading a User from Virtual to Premium
Virtual Users have the capability to do VoIP and Fax management through a virtual phone, Softphone or mobile apps. Premium Users have the capabilities of a Virtual user but will integrated desktop IP phone. You can change the type of an extension from Virtual to Premium by following the steps below:
NOTE: You need to be an account administrator to perform the following procedure.
Log in to your Office@Hand online account.
Go to Settings then click Phone System.
Select the user where you want to make changes on.
Click User Info.
Under User Type, click Change.
Click Ok to proceed.
You can either Add a phone for the user or you can select Not at this time.
You have now upgraded a Virtual user to a Premium user.
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