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Extensions – Set up a Message-Only Extension | Admin | AT&T Office@Hand
Article #2644

A Message-Only extension routes calls to be automatically directed to the extension’s voicemail box. This can be set up by the Account Administrators on the Office@Hand Online Account.

Set up a Message – Only Extension – Admin

The Messages-Only Extension is one that is dedicated specifically to receive messages. All calls routed to this extension will automatically be directed to the extension’s voicemail box.

 

Accessing the Message-Only Extension

  1. Log in to the Office@Hand Online Account.
  2. Go to Phone System > Groups > Others.

    Go to Phone System > Groups > Others.

  3. Select the Message-Only Extension that needs to be modified.

    Select the Message-Only Extension that needs to be modified.

    You can configure 3 settings at this point. Go to the next section for more information on these settings.

Message-Only Extension Settings

Extension Info
Direct Numbers
Messages & Notifications

Extension Info

The Extension Info allows you to edit the following information:

  • Extension Number
  • Extension Name
  • Company Name
  • Contact Phone
  • Email address

It also lets you do the following:

  • Record the extension name
  • Edit the security settings (password, security question and answer)
  • Change regional settings (time zone, time format, home country code, and greetings language) of a specific extension.
  • Delete your extension

    Extension info

Direct Numbers

Direct Numbers let you create toll-free, local and vanity numbers where calls will be routed to.
You can either select from an existing list of Direct Numbers or add a new direct number.

You can either select from an existing list of Direct Numbers or add a new direct number.

Messages & Notifications

Messages & Notifications enable you to set up the extension’s voicemail greeting, assign an extension/user as the message recipient, preview messages and voicemail, and modify notification settings.

Set up the Voicemail Greeting
Set up the Message Recipient

Set up the Voicemail Greeting

  1. Click Voicemail Greeting.

    Click Voicemail Greeting.

  2. Choose Default or Custom.
    Note: For the example below, Custom was selected.

    Choose Default or Custom.

    You can customize the Voicemail greeting in 3 ways:

    Record greeting over the phone
    Record greeting using the computer microphone
    Import

Record greeting over the phone

This option lets you record your own greeting over the phone.

Select Record Over the Phone, then select the telephone number to call or enter a new one in the box provided. Click Call Now. Office@Hand will try to reach the phone number, then you will be given instructions on how to record your greeting.

Select Record Over the Phone, then select the telephone number to call or enter a new one in the box provided. Click Call Now

Record greeting using the computer microphone

Selecting this option enables you to record your own voicemail greeting using your computer’s microphone.

  1. Click Allow when prompted to enable the microphone. The Microphone Test and Record settings will appear. When ready, click the red Record button to start recording your voicemail greeting through your computer microphone.

    Click Allow when prompted to enable the microphone.

  2. Stop the recording and listen to the playback.

    Stop the recording and listen to the playback.

    Click the Record button Record button to start a new recording if needed.

  3. Click the Upload button Upload button when done with the recording. Click Save.
  4. You will be redirected back to the Messages & Notifications section, click Save.

Import

This option allows you to upload a customized pre-recorded audio file stored on your computer/device.

  1. Click Import, then click Browse.

    Click Import, then click Browse.

    Note: A pop-up window appears where you can locate and select the audio file to upload. Office@Hand recommends .wav or .mp3 audio formats in the following compression types:

    • CCITT u-Law (G711a), 8 kHz, 8-bit, mono
    • PCM, 8 kHz, 16-bit, mono

      A pop-up window appears where you can locate and select the audio file to upload.

  2. Click Attach after selecting the file.

    Click Attach after selecting the file.

  3. Preview the uploaded Voicemail greeting. Click the Record button Record button to upload a different file or click the Download button Download button to download a copy of the greeting. Click Save.
  4. You will be redirected back to the Messages & Notifications section, click Save.

Set up the Message Recipient

  1. Click Message Recipient.

    Click Message Recipient.

  2. Select the extension where you want to save the messages. Click Done.

    Select the extension where you want to save the messages. Click Done.

  3. You will be redirected back to the Messages & Notifications section, click Save.

See Also:
Extensions – Create a Message-Only Extension | Admin | AT&T Office@Hand
Extensions – Create an Announcements-Only Extension | Admin | AT&T Office @Hand
Extensions – Set up a Message-Only Extension | Admin | AT&T Office@Hand

Keywords: messages, departments, extensions, settings, Department Administration, 2644