AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

Back to product page

Call Forwarding ­ Forward Calls to Your AT&T Office@Hand Number
Article #2578

Maintain your phone number with your current provider, and forward calls automatically to your AT&T Office@Hand account.

Call Forwarding ­ Forward Calls to Your AT&T Office@Hand Number

  1. Log in to your Office@Hand account as an Administrator.
  2. Go to Phone System > Phone Numbers.
  3. Under the Company tab, click the Forward Number button.

    Under the Company tab, click the Forward Number button.

  4. Enter the Phone Number where the calls will be forwarded from. Follow the on­screen instructions.
    IMPORTANT: Toll­-Free Numbers cannot be forwarded.
  5. You will have 2 options where the calls from your Existing Phone Number will be forwarded either to the Auto­-Receptionist or to a specific extension. Choose between the two options, and then click Next.
    • Company Auto-­Receptionist
      When forwarded calls are routed to the Company Auto­-Receptionist, Company Call Handling rules will be implemented.
    • Extension
      When forwarded calls are routed directly to an Extension, the Extension’s Call Handling & Call Forwarding rules will be implemented.
  6. Your AT&T Office@Hand phone system is now configured to accept calls from your non­ AT&TOffice@Hand number. On this window are instructions for ordering Call Handling from your number’s service provider. In order for AT&T Office@Hand to receive calls from your non­-AT&T Office@Hand number, you will need to contact your existing number’s provider to order the forwarding of calls to AT&T Office@Hand.
    a. Select your service provider.
    b. Please dial the following number on your mobile phone and press “Call”:

    • The number provided depends on your selected service provider.
    • If your service provider is not on the list, select Other. You will need to contact your carrier for information on how to forward your cellular number to AT&T Office@Hand.
      Note: You can click Print to open a new tab with the instructions.

Keywords: forwarding numbers, forward call, 2578