AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Hours – Customize Company Hours | Admin | AT&T Office@Hand
Article #3315

Account Administrators can customize the company’s hours of operation on the AT&T Office@Hand Online Account. This can be done by going to Phone System > Auto-Receptionist > General Settings > Company Hours.

Customize Company Hours – Admin

Company Hours refer to your company’s call handling rules during and after its business hours.

IMPORTANT: Only the Super Admin, Phone System Admin, and Custom Roles with permission to access Phone System > Auto-Receptionist can customize the Company Hours settings. See Office@Hand: User Roles and Permissions for more information.

Customize the Company Hours
Set up the Company Time Zone and Time Format

 

Customize the Company Hours

  1. Log in as an Administrator to your Office@Hand online account.
  2. Go to Phone System > Auto Receptionist > General Settings > Company Hours.

    Go to Phone System > Auto Receptionist > General Settings > Company Hours.

  3. The company’s business hours can be set to any of the following:
    Set to 24 hours, 7 days a week
    Set to custom hours

 

Set to 24 hours / 7 days a week

This option lets incoming calls be handled the same way all the time, every day

  1. Select 24 hours / 7 days a week, then click Save.

    Select 24 hours / 7 days a week, then click Save.

  2. Proceed to set your Company’s Time Zone and Time Format.

Set to Custom Hours

Select this option if you want incoming calls to be handled differently when your business is open and when it is closed.

  1. Select Custom hours.

    Set the working hours for the entire week. You have the option to select 24 hours if there are days in the week when the business is open the whole day. Click Copy to Weekdays if necessary.

    Click Save.

Click Save.

Proceed to set your Company’s Time Zone and Time Format.

Set your Company’s Time Zone and Time Format

Setting the correct time zone ensures that you will not miss any calls when you specify your company’s hours of operation.

  1. On the General Settings > Regional Settings.

    On the General Settings tab, click Regional Settings.

  2. Customize your Time Zone, Home Country Code, and Time Format.

    Click Save.

    Customize your Time Zone, Home Country Code, and Time Format.

    Note: The Time Format you will select will be set as the default for the entire company, unless the User changes their preference in their own extension.
     

    • 12 h (example: 11:00 PM)
    • 24 h (example: 23:00)

 

See Also:
Call Handling – Set up Company Call Handling and Operator Extension | Admin | AT&T Office@Hand
Call Handling – Set Up Custom Company Call Handling Rules | Admin | AT&T Office@Hand

Keywords:  how to set business hours, specify hours, operating hours,managing calls, Settings & Configurations, custom hours, 24 hours / 7 days a week