AT&T Office@Hand

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[ADMIN] Customizing the Call Recording Announcement on your Office@Hand account
Article #4024

How can I customize my Automatic Call Recording Announcement?

Call Recording is a feature on your Office@Hand account which enables you to record incoming and outgoing calls on-demand or automatically. You can also playback the recordings, download the recorded call logs for sales and support training, compliance and etc. Tied to this feature is the Call Recording Announcement to notify your callers that the call is being recorded. 

IMPORTANT: State and federal laws require that your callers hear a call recording notification before and after a call is recorded. Administrators need to ensure your company’s call recording procedures comply with federal and state laws; AT&T Office@Hand is not responsible for your company’s compliance.

For more information on the Call Recording Feature, go to:
Office@Hand: [ADMIN] Enabling the Call Recording feature on your account
Office@Hand Automatic Call Recording Frequently Asked Questions 

This article provides you the steps to customize your Call Recording Announcement.

Note: You need to be an Administrator to perform the following procedure.

  1. Log in as an Administrator to your Office@Hand online account.
  2. Go to Phone System > Auto-Receptionist.

    Go to Phone System > Auto-Receptionist.

  3. On the General Settings tab, click Call Recording.

    On the General Settings tab, click Call Recording.

You may customize your Call Recording Announcement for:
On-Demand Call Recording
Automatic Call Recording

On-Demand Call Recording

  1. Click Edit below the announcement that needs to be customized.

    Announcement on Start
    When starting the recording of a call, this message will be played to indicate that the recording is starting.
    Announcement on Stop
    When ending the recording of a call, this message will be played to indicate that the recording function has been turned off.

    Click Edit below the announcement that needs to be customized.

  2. Click the drop-down box below Set Greeting, then select Custom.

    Click the drop-down box below Set Greeting, then select Custom.

  3. You can customize your On-demand Call Recording Announcement in 3 ways: 
    Click on links below to learn about recording methods:

    • Recording by Phone
    • Recording by Computer microphone
    • Recording by Importing

 

Automatic Call Recording

  1. Click Edit.

    Click Edit.

    Note: You may also enable the following settings:

    Play periodic tones for outbound calls – Enable to inject a short tone a short tone on the call to remind parties that the call is being recorded.
    • Play Call Recording Announcement for Outbound Calls – Enable to play the call recording announcement to party answering the outbound call.
    Allow mute in auto call recording – Enable to mute sections of the call so that sensitive information is not captured. Press *9 to mute recording and *9 again to resume recording.

  2. You can customize your Automatic Call Recording Announcement in 3 ways: 
    Click on links below to learn about recording methods:

    • Recording by Phone
    • Recording by Computer microphone
    • Recording by Importing

 

Recording by Phone

This option will allow you to record your customized On-demand Call Recording Announcement over the phone.

  1. Click the drop-down box below Recording by, then select Phone.
    Enter your telephone number in the box provided, then click Call Now.

    Enter your telephone number in the box provided, then click Call Now.

  2. AT&T Office@Hand will try to reach the phone number you keyed in. Follow the given instructions to record your announcement.

 

Recording my Computer microphone

This option will allow you to record your own On-demand Call Recording Announcement using your computer’s microphone.

  1. Speak into the microphone and adjust the volume using the slider button.

    Click the Record button when the volume meter turns into green.

    Click the Record button when the volume meter turns into green.

  2. After recording, you may:

    Click the Play button to preview the announcement.
    Click the Record button to re-record the announcement.
    Click the Upload button to upload the recording.

    Options on recording

  3. Click Done.

    You may also click the Play button to preview the announcement or click the Record button to re-upload the announcement.

 

Record by Importing

This option allows you to upload a customized pre-recorded audio file stored on your computer/device.

Note: Office@Hand recommends using the .wav or .mp3 audio formats for better audio quality:

• CCITT u-Law (G711a), 8 kHz, 8-bit, mono
• PCM, 8 kHz, 16-bit, mono

  1. Click the drop-down box below Recording by, then select Importing. Click Browse.

    Click the drop-down box below Recording by, then select Importing. Click Browse.

  2. Locate the file that needs to be uploaded, then click Open.
    Note: It may take a while to upload the file, depending on its size.
  3. You will be prompted after the successful upload. Click Done.
    Note: You may also click the Play button to preview the announcement or click the Record button to re-upload the announcement.

    You may also click the Play button to preview the announcement or click the Record button to re-upload the announcement.

Keywords:  call recording announcement, automatic call recording, call recording, 4024