AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Office@Hand: [ADMIN] Adding a Forwarding Number to an Extension
Article #3293

What is call forwarding and how can my calls be forwarded to another phone if I fail to take those from the first one?

Use Call Handling & Forwarding to determine how calls would be handled when the come in. A Forwarding Number is an alternate phone number that a call gets forwarded to when you are unable to answer using your IP Phone.

Follow these steps when adding a forwarding number to an extension.

Note: Only up to 10 Forwarding Numbers can be added per User.

  1. Log into your Office@Hand online account.
  2. Go to Users and select the user you wish to modify.

    Go to Users and select the user you wish to modify.

  3. Click Call Handling & Forwarding.

     Click Call Handling & Forwarding.

  4. Enter the Forwarding Number on the appropriate field and then ensure that the status is ON.

    Enter the Forwarding Number on the appropriate field and then ensure that the status is ON.

    Note: Click Add Phone to add more forwarding numbers to an extension. Enable International Calling on your Office@Hand account when adding an International forwarding number. Standard rates apply.

  5. Change the number of rings by clicking the Downward arrow symbol and then selecting the appropriate option.

    Change the number of rings by clicking the  symbol and then selecting the appropriate option.

  6. Click Save.

    Click Save

See Also:
Office@Hand Multi-level IVR Overview

Keywords: how to forward your calls, call forwarding, call handling, my inbound, call settings