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Office@Hand: [ADMIN] Adding a Company Fax Number to your account
Article #4478

How can I add a local company fax number?

You may create and assign a Fax Only extension on your Office@Hand Online Account. Creating a Fax Only extension is helpful when you want to store and find your faxes in one mailbox. Assigning your Fax Number to an extension is needed for Office@Hand Professional and Office plans (plans with voice service) to prevent callers from hearing your Company Greetings instead of a fax sound.

Before performing the steps below, make sure of the following:

  1. Logged in as an Administrator to your Office@Hand online account.
  2. You have added a fax number to your Office@hand account. See Adding and deleting phone numbers on your online account.
  1. Create a Fax Only Extension.
  2. Activate the Fax Only Extension. 
  3. Assign your Fax Number to the Fax Only Extension.

Create a Fax Only Extension

  1. Click Phone System > Groups

    Click Phone System > Groups.

  2. On the Groups page, go to Others, click the drop-down arrow and select New Message-Only Extension.

    On the Groups page, go to Others, click the drop-down arrow and select New Message-Only Extension.

  3. Enter the Extension Name and Email. Click Save.

    Enter the Extension Name and Email. Click Save.

    Note: You may change the Extension Number, as long as it is an available extension number in your account.

Activate the Fax-Only Extension

You may need to re-send the activation email if your Fax-Only Extension is not yet activated.

  1. On the Groups page, go to Others, and then click on the Fax-Only Extension you have created.

    On the Groups page, go to Others, and then click on the Fax-Only Extension you have created.

  2. Click Resend Welcome Email. An email will be sent to the email address specified in the Fax extension’s Email section, where you can click on a link for activation.

    Click Resend Welcome Email. An email will be sent to the email address specified in the Fax extension's Email section, where you can click on a link for activation.

    Alternatively, click Resend Invitation on the Fax-Only Extension you have created.

    Alternatively, click Resend Invitation on the Fax-Only Extension you have created.

Assigning your Fax Number to the Fax Only Extension

Dedicated Fax Number (Existing Number)
Additional Fax Number (Existing Number)

Assigning a Dedicated Fax Number

When you have already added a Dedicated Fax Number, you may assign it to your Fax-Only Extension.

  1. Go to Phone System > Phone Numbers

    Go to Phone System > Phone Numbers. 

  2. Under the Company tab, click your Fax Number. 

    Under the Company tab, click your Fax Number. 

  3. Click the Extension radio button, and then click Select Extension under Deliver faxes to:

    Click the Extension radio button, and then click Select Extension under Deliver faxes to:

    The Select Extension window will appear.

  4. On the Select Extension window, select the Fax-Only Extension that you have created, and then click Done.

    On the Select Extension window, select the Fax-Only Extension that you have created, and then click Done.

Additional Fax Number

  1. Go to Phone System > Phone Numbers

    Go to Phone System > Phone Numbers. 

  2. On the Company tab, click on the number you want to assign.

    On the Company tab, click on the number you want to assign.

  3. Select Fax Only for the Number Type. Under Calls to this number will be connected to:, select the Extension radio button, and then click Select Extension

    QUICK TIP: The Number Type controls what activity the phone number can receive. Additional Numbers are set to receive Voice and Fax messages by default. Set your Additional Number to Fax Only, to ensure that callers will hear a Fax Tone when they dial the number. 

    Click the Extension radio button, and then click Select Extension under Deliver faxes to:

    The Select Extension window will appear.

  4. On the Select Extension window, select the Fax-Only Extension that you have created, and then click Done.

    On the Select Extension window, select the Fax-Only Extension that you have created, and then click Done.

Keywords: Adding, Fax Number, Local, company numbers, Company Numbers, company fax number, 4478