AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Salesforce App – Adding Users | AT&T Office@Hand
Article #4004

How to add users for AT&T Office@Hand for Salesforce?

You can add users for the AT&T Office@Hand Salesforce App by following the steps below:

Note: You have to be a System Administrator of Salesforce.com to access this feature.

  1. Log in to your Salesforce.com instance as a the System Administrator.
  2. Click your name, and select Setup.
  3. Located on the left hand side, Go to App Setup > Customize > Call center > Call Centers.

    Located on the left hand side, Go to App Setup > Customize > Call center > Call Centers.

  4. Under All Call Centers, click the name of the call center to which you want to assign the Salesforce user.
  5. Under the Call Center Users section, click Manage Call Center Users.
  6. Click Add More Users.
  7. Specify search criteria to find the Salesforce users who should be assigned to the call center. Click Find to display the list of Salesforce users that meet your search criteria.
    Note: All users who already belong to a call center are excluded from search results because a user can only be assigned to one call center at a time.
  8. Select the checkbox next to each user who should be assigned to the call center and click Add to Call Center.

Key Words: Add, users, Office@Hand, AT&T, Salesforce, Salesforce Integration