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Office@Hand: Adding or Deleting Users via online account  
Article #2570

How do I add and delete extensions in my Office@Hand account?

This article will guide you on how to add and delete an extension in your Office@Hand online account.

Note:  You need to be an account Administrator to perform the following procedure.

Adding Users
Deleting Users

Adding Users

  1. Log in to your Office@Hand online account.
  2. Go to Users > User List.

    Go to Users > User List.

  3. Click the Add User button.

    Click the Add User button.

    • Add Users with Phones
    • Add Users without Phones

      Add Users with Phones

      Do the following:

    • Enter the number of users you would like to add in the field provided.
    • Add Phone Numbers by clicking on Select State and Select Area Code.
    • Click Select a Device to select from the list of devices.
    • Click Add Users.

      Click Add Users.

    • Review the charges at the bottom right part of the page if you have no more users to add and if you do not want to edit the Area Code anymore. Click Next.
      Note: Total charges do not include taxes, fees and pro­rates.
    • Set the Shipping Address for the User/s’ phones.
      • Click Edit to change the current address set or click New to enter a new address.
      • Type a new name under Ship Attention To.  
      • Select your Shipping Option.  
    • Click the checkbox beside the Area Code when done, and then click Create Shipping Group.
    • Click the checkbox to confirm that you have read and understood the charges, and authorize the monthly recurring charges, and then click Next.
    • Click Print to save a hard copy of the order. Click Done to proceed.
    • A dialog box appears stating the order is being processed and that a confirmation email will be sent to the email address of the Super Admin. Click OK

      Add Users without Phones

      Do the following:

    • Enter the number of users you would like to add in the field provided.
    • Add Phone Numbers by clicking on Select State and Select Area Code.
    • Click Add Users.

      Click Add Users.

      Click Next if you are done reviewing your selection. Follow the prompts for your shipping address and billing information, then review and submit your order. 

    • Click the checkbox to confirm that you have read and understood the charges, and authorize the monthly recurring charges, and then click Next.
    • Click Print to save a hard copy of the order. Click Done to proceed.
    • A dialog box appears stating the order is being processed and that a confirmation email will be sent to the email address of the Super Admin. Click OK.

      Note: You may check these articles for more information on adding a phone:

      [ADMIN] Adding Desktop IP Phones on your Office@Hand account

      Office@Hand: Setting up a Third Party SIP Phone

Deleting an User

  1. Log in to your Office@Hand online account.
  2. Go to Users > User list.

    Go to Users > User List.

  3. Select the User you wish to delete and click Delete.

    Select the User you wish to delete and click Delete.

  4. A notification will appear, click Yes to proceed.

    A notification will appear, click Yes to proceed.

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