AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Adding an Announcements-Only Extension on Your Mobile App
Article #2945

Announcements-Only extension is a virtual extension in your account where you can record announcements. All callers routed to this extension will only hear a recorded announcement/greeting.

NOTE:  You need to be an account administrator to perform the following procedure.

Step 1:
Launch your Office@Hand mobile app on your device.

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Step 2:
Tap Menu > Settings.

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Step 3:
Tap Phone System.

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Step 4:
Tap Groups.

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Step 5:
In the Announcements-Only Extension section, tap the + button.

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Step 6:
Enter the Extension Name and Email then tap Save.

Step 7:
Complete the extension details under Extension Info.

NOTE:  Like other extensions, you can also add a Direct Number.

Step 8:
Tap Announcement to customize this setting.

You have now created an Announcement only extension.