pdvConnect from AT&T

pdvConnect from AT&T allows you to send and receive communications from your employees in real time. Learn more on how to report your time and provide updates to or from your dispatcher here.

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Add or remove users in categories using the pdvConnect web interface

Note: All new users are put into the default category. You can add users to a specific category by moving them from the default category to a selected category. Use the same method to reassign users to a different category.

  1. Click Account Setup, and then Categories.

    The actions in the photo are explained in the text.

  2. From the list of “Categories”, click on the category you wish to work with.

    The actions in the photo are explained in the text.

  3. Select the users to add to the category using one of the following methods:
    • 1. Type in the user’s last name or phone number in the box to the left of the radio buttons for “Phone” and “Last Name”.
    • 2. Select the appropriate radio button for either “Phone” or “Last Name” and click Search.
    • Or, in the “Users currently assigned to source category:” window, highlight the users to move to the “Destination:” category.
    Note: Use the Shift Key or Ctrl Key on your keyboard to select multiple users simultaneously.

    The actions in the photo are explained in the text.

  4. Click Add to move the user(s) from the “Source:” category to the “Destination:” category.
  5. If you need to move a user back to the “Source:” category, select the user in the “Destination:” window and click Remove.
    Note: Use the “Phone” or “Last Name” radio buttons above the “Source:” category window to sort the users.

    The actions in the photo are explained in the text.