AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Active Call Controls for the Office@Hand Mobile App
Article #6511

Active Call Controls and Mobile app Overview

Active Call Controls are soft keys accessible to conveniently use various features on your Office@Hand Mobile App such as Hold, Mute, Keypad, Audio Source, Flip, Transfer, Record, and Park. These features can be modified by logging in to your online account and configure the settings as desired.

The table below summarizes the Office@Hand Mobile App Active Call Controls and its functions:

Active Call Control Button  Name Active Call Control Function 
Hold Puts the other party on the line on hold until you tap it again to undo the action. Tap the blue Hold button  to go back to the call.
  Keypad Allows you to use the keypad whenever you need to press numeric inputs to access a certain department or queue.
    Record This will allow you to manually record your call. The Record icon is Blue  while the call is recording.
    Speaker Allows you to toggle between using your headset and loudspeaker of your device. The Speaker icon is Blue  when Loud Speaker is enabled.
  Switch to Carrier This will transfer a VoIP Call to your smart phone’s mobile carrier so you can continue being in the same call. This will help you get a better call quality in places where data or WiFi connection is unstable.
 
Flip

Allows you to flip your call from one device to another, as long as you have configured your Call Flip settings properly.

You can set up your Call Flip settings through the AT&T Office@Hand Online account or through the Mobile App. See Managing Call Flip Settings on your AT&T Office@Hand Mobile App to learn more.

  Transfer Transfers your active call to a different extension.
Park This will Park the call. A parked call can be retrieved by an extension within the phone system.
  Mute

Deactivates your microphone which may allow better incoming sound data from the other party.This button can be used to minimize the noise from your side of the call.

Tap the Unmute button to reactivate your microphone.

 
End Call This will end the call

 

See Also:

Office@Hand: VoIP Calling on the Mobile app

Office@Hand: Call Park feature for the Mobile app

Keywords: Active Call Controls, Mobile app, ringcentral app, Mobile Apps, 6511, Hold, Keypad, Record, Stop, Speaker, Switch to Carrier, Call Flip, Transfer, Park, Mute, Unmute, End