AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Active Call Controls | AT&T Office@Hand Mobile App
Article #6511

Active Call Controls are soft keys accessible to conveniently use various features on your Office@Hand Mobile App such as Hold, Mute, Keypad, Audio Source, Flip, Transfer, Record, and Park. These features can be modified by logging in to your online account and configure the settings as desired.

Active Call Controls | AT&T Office@Hand Mobile App

Active Call Controls

The table below summarizes the Office@Hand Mobile App Active Call Controls and its functions:

Active Call Control Button  Name Active Call Control Function 
Hold Button Hold Button Hold Puts the other party on the line on hold.  Tap the blue Hold button Hold Button to go back to the call.
Keypad  Keypad Allows you to use the keypad whenever you need to press numeric inputs to access a certain department or queue.
Record icon   Record icon Record This will allow you to manually record your call. The Record icon is Blue Record icon while the call is recording.
Speaker  Speaker  Speaker Allows you to toggle between using your headset and loudspeaker of your device. The Speaker icon is Blue Speaker when Loud Speaker is enabled.
Switch to Carrier  Switch to Carrier This will transfer a VoIP Call to your smart phone’s mobile carrier so you can continue being in the same call. This will help you get a better call quality in places where data or WiFi connection is unstable.

Allows you to flip your call from one device to another, as long as you have configured your Call Flip settings properly.

You can set up your Call Flip settings through the AT&T Office@Hand Online account or through the Mobile App. See Managing Call Flip Settings on your AT&T Office@Hand Mobile App to learn more.

 Transfer Transfer Transfers your active call to a different extension.
Park icon Park This will Park the call. A parked call can be retrieved by an extension within the phone system.
 Mute Unmute Mute

Deactivates your microphone which may allow better incoming sound data from the other party.This button can be used to minimize the noise from your side of the call.

Tap the Unmute button to reactivate your microphone.

End Call
End Call This will end the call


See Also:

Office@Hand: VoIP Calling on the Mobile app

Office@Hand: Call Park feature for the Mobile app

Keywords: Active Call Controls, Mobile app, ringcentral app, Mobile Apps, 6511, Hold, Keypad, Record, Stop, Speaker, Switch to Carrier, Call Flip, Transfer, Park, Mute, Unmute, End