Office@Hand: Active Call Controls for the Desktop App
What are active call controls on the Office@Hand for desktop app?
Active Call Controls are soft keys that would allow you to use various features on your Office@Hand desktop app. Active call controls include Hold, Record, Add a person to the call, Park, Flip, Transfer, Mute, Keypad and End Call.
Active Call Controls
Sending a Call to a Park Location
You may send a call to a Park Location so any User can pick it up by dialing the extension where the call is parked. You have 2 Park Location options:
Public Park Location
When you choose to send a call to a Public Park Location, the extension where the call is announced is shown in the pop-up window, and is announced through your Office@Hand desktop app. The Call Park location will be shown and announced repeatedly until you click Ok.
Private Park Location
A Private Call Pall Park Location is an extension on your account where assigned Users can send and retrieve parked calls. Only the Users assigned to a Park Location Group will be able to send and receive calls from it. Administrators can assign and remove a User from a Park Location Group.
Note: In order for you to have the option to select the Park Location extension when using the Call Park feature, you must first add the Park Location’s extension to the HUD list. If there is no Park Location extension in your HUD list, clicking on Call Park will always send your call to the Public Park Location. For more information, go to Office@Hand: Park Locations for the Desktop App
Promote to Conference
When you add people directly to the call on the Office@Hand Desktop App, it’s called local conference. These calls are reported as one-on-one calls in the call log and is limited to seven (7) participants. With the Promotion to Conference bridge feature, Users will be able to increase the number of conference participants when necessary.
See Office@Hand: Promoting Local Conference on the Office@Hand Desktop App to learn more.
Keywords: 8183, call control, Hold, Record, Add a person to the call, Park, Flip, Transfer, Mute, Keypad, End Call, warm transfer, cold transfer, transfer to voicemail
Was this page helpful?