Active Call Controls | AT&T Office@Hand Desktop and Mobile Apps
Article #8183

This section provides an overview of the active call controls and indicators in AT&T Office@Hand phone.

Active Call Indicators

Active Call Controls

Active Call Controls are soft keys that allow you to use various features on the AT&T Office@Hand Desktop. Active Call Controls include Mute, Audio settings, Hold, Record, Add to Conference, Transfer, Call Park and Call Flip.

1. Mute: Allows you to mute or unmute your mic’s volume.
2. Keypad: Opens the keypad for you to key in numbers when needed.
3. Audio: Allows you to customize the volume and your audio source while on call.
4. Hold: Puts the other party/parties on hold. When you place a call on hold, the button should show the status that the call is on hold.
5. Record: Activates the On-demand Call Recording feature, where you can record the call and stop the recording at any point during the call. For more information on the On-Demand Call Recording feature, go to Enable or Disable On-Demand Call Recording | AT&T Office@Hand.
6. Add: Lets you add up to 6 multi-way conference call participants to your active call. Once the multi-way conference reached the maximum number of participants, you will no longer see the option to add more.
7. Transfer: Allows you to transfer a call to another number or extension.
8. Park: Allows you to place the call on a set park location when any user in your account can pick it up.
9. Flip: Allows you to transfer your call to another forwarding number in your extension.
10. End: Ends an active call.

Active Call Controls are soft keys accessible to conveniently use various features on your Office@Hand Mobile App such as Hold, Mute, Keypad, Audio Source, Flip, Transfer, Record, and Park. These features can be modified by logging in to your online account and configure the settings as desired.

Active Call Controls | AT&T Office@Hand Mobile App

The table below summarizes the Office@Hand Mobile App Active Call Controls and its functions:

Active Call Control Button		Name	Active Call Control Function
		Hold	Puts the other party on the line on hold. Tap the blue Hold button to go back to the call.
		Keypad	Allows you to use the keypad whenever you need to press numeric inputs to access a certain department or queue.
		Record	This will allow you to manually record your call. The Record icon is Blue while the call is recording.
		Speaker	Allows you to toggle between using your headset and loudspeaker of your device. The Speaker icon is Blue when Loud Speaker is enabled.
		Switch to Carrier	This will transfer a VoIP Call to your smart phone’s mobile carrier so you can continue being in the same call. This will help you get a better call quality in places where data or WiFi connection is unstable.
		Flip	Allows you to flip your call from one device to another, as long as you have configured your Call Flip settings properly. You can set up your Call Flip settings through the AT&T Office@Hand Online account or through the Mobile App. See Managing Call Flip Settings on your AT&T Office@Hand Mobile App to learn more.
		Transfer	Transfers your active call to a different extension.
		Park	This will Park the call. A parked call can be retrieved by an extension within the phone system.
		Mute	Deactivates your microphone which may allow better incoming sound data from the other party.This button can be used to minimize the noise from your side of the call. Tap the Unmute button to reactivate your microphone.
		End Call	This will end the call