AT&T Office@Hand

Learn how to use features from AT&T Office@Hand. Access our self-help options to set up and use this application to communicate with customers.

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Activate a Call Queue | AT&T Office@Hand
Article #42259

This article provides the steps on how to activate a call queue in the AT&T Office@Hand Online Account.

Activate a Newly Created Call Queue

  1. Sign into the AT&T Office@Hand Online Account. See Log in to your AT&T Office@Hand account for more information.
  2. On the Admin Portal, go to Phone System > Groups > Call Queues.
  3. Click the Kebab icon (3 dots) under Actions, then click Resend Invitation.
  4. Go to the call queue manager’s email address and open the welcome email and click the link to begin setup.
  5. Create a password for the Call Queue group following the listed criteria, and then click Continue. The password is used to log in to the Call Queue Extension in the online account.
  6. Create a PIN for the Call Queue group following the listed criteria, and then click Continue. The PIN is used to check your voicemail messages over the phone.
  7. Set a security question and answer for the Call Queue group, and then click Continue. The security question and answer are used to identify your account when contacting customer service.

Activate a Disabled Call Queue

  1. Sign into the AT&T Office@Hand Online Account. See Log in to your AT&T Office@Hand account for more information.
  2. On the Admin Portal, go to Phone System > Groups > Call Queues.
  3. Click the Kebab icon (3 dots) under Actions, then click Enable.

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