AT&T Office@Hand

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Account Linking Overview | AT&T Office@Hand
Article #9489

This article provides information on how to link your accounts. AT&T Office@Hand Account.

Linking provides a set of features to support customers that are split across different accounts. Customers may have set up different accounts to accommodate their company’s needs. If your company belongs to this category, you may set up Account Linking for your accounts.

Account Linking Overview

Click on the links below to jump to specific topics:

Key Features and Benefits
Limitations
How do I activate Account Linking?
How do I access Account Linking on the Service Web?
Extension dialing
Account Linking features on the desktop app and mobile app

Key Features and Benefits

  • Solves for customers that are split across different accounts due to size, geography, or varying operating procedures.
  • Helps with maintenance window problems.

Why split into different accounts?

  • For accounts with thousands of users – can’t have more than 10,000 users in a single account due to technical limitations. Account Linking allows you to connect users across multiple accounts.
  • Different subsidiaries – different operating operating procedures and limited interoperability across sites.
  • Global Office accounts could be split across North America and UK to minimize impact during maintenance hours.
  • Enables individual company to create accounts in multiple tiers, allowing for a mix-and- match of certain feature sets.

Limitations

  • Can’t send pager to federated contacts.
  • Can’t call back from Call Log if call was initially placed as Main Num*Ext format.
  • Same information for users in linked account available except presence, extension texting and profile image.

Extension dialing

  • Support extension dialing for all users in linked accounts
  • New free metering rule for dialing between linked accounts
  • The calling between all users will not be metered anymore
  • Adjust display to user name + extension number for
  • Caller ID
  • Call log
  • Notification

Account Linking features on the desktop app and mobile app

Users can use filter option to turn on full directory

Settings are defaulted to be only local directory

All users have access to the consolidated directory which they can use to find every user in the same federation.

Contact Details

Added “Office” field in contact details so that users can differentiate between their own company contacts and federated contacts.

Added “Office” field in contact details so that users can differentiate between their own company contacts and federated contacts.

Contacts Filter

 

Can filter Company Directory to display specific offices.

Can filter Company Directory to display specific offices.

See Also:
Account Linking | Activate | AT&T Office@Hand
Account Linking | Access | AT&T Office@Hand

Key Words: account linking, overview, 9489, link account