Configuring your IVR settings using an XML Editor
How can I access the XML Editor Settings on my Office@Hand Online account?
AT&T Office@Hand provides additional IVR tools to help you create and manage your IVR Menus. The Auto-Receptionist consists of 3 parts that help you configure your IVR: IVR Menus, IVR Editor, and Prompts Library.
Use the IVR tool to:
- Configure IVR menus with the Visual IVR Editor
- Import prompt recordings
- Record prompts
- Import and export XML files
Check Office@Hand: Visual IVR Editor Guide to learn how you can set up your IVR using the Visual Editor instead.
Note: Any change in the IVR menu overwrites the imported XML file. It is suggested that you export and save a new XML file after making changes.
Click on the links below to learn more.
Accessing the IVR Editor
- Log in to your Office@Hand online account.
- Under Phone system, click Auto-Receptionist.
- Click IVR Editor.
- In the XML Editor section, you can import and export XML files for your IVR. Your IVR Menus are validated by Office@Hand once you import an XML file.
Click on links below to learn about downloading and importing XML files:
Download Sample IVR XML Files
You can download a sample XML template you can use.
Under Download Sample IVR XML Files, click Single Level IVR or Multi-level IVR.
Import XML File
Under Import XML file, click the Import button.
Office@Hand detects configuration issues as soon as you click Import. You can manually fix the errors in the XML file and upload it again or you can click Accept and Continue to manually fix the errors using your Online account.
Export XML File
Any change in the IVR menu overwrites the imported XML file. It is suggested that you export and save a new XML file after making changes.
Under Export IVR XML file, click Export.
The sample XML file is downloaded to your browser.
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